Care instructions 

Transporting : 

All cakes should be transported on a flat surface in the car – footwell or boot. Please don’t place on knees or seats because that’s asking for trouble.

On hot days, please make sure the car air-con is full blast. Better a cold car than melted cakes.

Storing:

Please store your cakes in a cool place out of direct sunlight and away from any radiators or heat sources that might be on. On hot days, cakes can be stored in the fridge if needed but refrigeration may dry out cupcakes, so only store in the fridge if necessary. Think about how a block of butter would survive if left at your room temp – if that would melt then your cake will too! 

Eating:

The cakes are best eaten at room temperature and are best eaten within 3-4 days. 

T&C’s

By purchasing a product from The Littleheath Bakery it is assumed that you have read and accepted these terms and conditions in full.

Ordering

After placing your order, you agree to check your confirmation and contact the Littleheath Bakery with any discrepancies. It is assumed that the contents of the confirmation are correct unless you inform The Littleheath Bakery otherwise.

Once an order is placed, adjustments and alterations may only be made at the discretion of The Littleheath Bakery on an individual basis. I will try and accommodate requests, but I reserve the right to refuse any adjustments and alterations after an order is finalised.

Payment

All payments must be made in full at least 48 hours before collection, according to the instructions contained in your confirmation.

Once all cake details have been agreed, you will be sent a confirmation, which you should check carefully to ensure it correctly summarises your order. It is your responsibility to let the Littleheath Bakery know if the confirmation is incorrect in any way. 

Collection
Collection times are arranged and agreed on an individual basis. Once you have agreed a collection time it is your responsibility to adhere to the chosen time and date, please treat this as an appointment like any other. If you are likely to be late or need to change the time, please contact the Littleheath Bakery at your earliest convenience.

Allergies & Dietary Requirements
It is your responsibility to let the Littleheath Bakery know of any allergies and dietary requirements. Whilst we can make cakes using allergen free ingredients, they are all made in a home kitchen so we cannot guarantee an allergen free environment.

Design

Every effort is made to ensure consistency with pictures in the gallery, but as each cake is bespoke for you, small variations may occur from the colour and design requested. This is to be expected. 

Cancellations

In the event you need to cancel an order completely, please let the Littleheath Bakery know as soon as possible. For cancellations up to 2 weeks prior to collection date, a full refund can be given. For cancellations up to 1 week prior to collection date, any payments made can be transferred to an order for a new, mutually agreed date. For cancellations within 2 days of collection date, no refund or transfer will be made.

Disputes 

In the event that you are not completely satisfied with your order please contact the Littleheath Bakery as soon as possible after collection. A partial or full refund would only be considered when the product purchased is returned in full to The Littleheath Bakery for inspection.